Cancellation & Return Policy

Al Aqsa Perfume

We value your satisfaction and want you to have the best experience with Al Aqsa Perfume. Please read our Cancellation & Return Policy carefully:

Order Cancellation

  • Orders can be cancelled within 8 hours of placement by contacting our customer service.
  • Once your order has been shipped, it cannot be cancelled.

Return Policy

Due to the nature of perfume products, we maintain a strict hygiene and quality policy:

  • Returns are only accepted if the product is damaged, defective, or incorrect upon delivery.
  • You must notify us within 24 hours of receiving the product with clear photos showing the issue.
  • Returned items must be unused, unopened, and in their original packaging.
  • Once verified, we will offer a replacement or refund as per your preference.

Refund Timeline

  • Refunds (if applicable) will be processed within 7 working days after approval.

Please Note: We do not offer returns or refunds for products based on personal scent preference.